Returns & Exchanges
At DELSEY Paris, we stand behind the quality of our luggage and accessories, offering a seamless 30-day return window for all unused items in their original packaging. We are committed to ensuring your travel gear meets your expectations for every journey.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure secure tracking of your parcel.
Pack Your Items
Place the unused products in their original boxes with all tags attached, ensuring the suitcase or bag is securely sealed for transit.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing